“Saying, ‘You do a great job, but I’m really struggling to understand why you did that. Can we talk about it?’ Directing your frustration at the action and not the employee helps reduce his or her feelings of defensiveness while still allowing you to express your frustration—which will help you both focus on solving the problem.”
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- Planner Refills: 2019 Weekly Planner. A4, A5, Letter Size, Filofax A5, Kikki K Large. Personal Organizer, Printable, Planner Inserts
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